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Terms and Conditions
What Was The Problem? Ltd
Registered Office:
103 Baberton Mains Drive
Edinburgh
EH14 3DA
Place of Registration:
Companies House, Edinburgh
Registration Number:
317882
1. Contract is formed by submitting your order. You are offering to buy the goods by allowing us to use your personal details for supply of the goods, including passing your details on to the couriers. We are not obliged to supply goods until we confirm your order by e-mail or telephone.
2. Delivery charge is £5.95, which applies to UK Mainland only. Contact us by phone or e-mail for the cost of overseas delivery.
3. 14-days money back guarantee if you are not satisfied with the purchase of your goods, please return within 7 days in original condition and packing. A full refund excluding the delivery charge will be given.
4. Faulty and damaged goods. The goods should be returned to 'Returns Department'. After inspection by a member of staff the decision will be made to replace or refund, as appropriate.
5. Payment can be made by major credit cards i.e. Visa, master card, switch, delta or by cheque in Pound Sterling made in a UK clearing bank. You do not own the goods until we receive payment in full.
6. Any refund arising in the event of a dispute or cancellation will be refunded within 10 working days.
7. If you wish to make a complaint, please e-mail or fax us and we will respond to the complaint within 7 working days.
8. Trade marks and names are of their respective holders.
9. Deliveries will be within 3-9 working days of order.
10. All prices and offers are subject to change without prior notice. E&OE.
Shipping And Handling Delivery charge is £5.95, which applies to UK Mainland only. Contact us by phone or e-mail for the cost of overseas delivery.
Delivery Schedule Deliveries will be within 3-9 working days.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site and are protected by SSL certificate.
Privacy Policy Cricket Specialist do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
We hope that you will be happy with your purchase. However if you need to return any item we will happily refund or exchange it, provided it is returned within 7 days of delivery, in its original packaging and with proof of purchase.
Unwanted Goods
If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 7 days of delivery. Any item must be returned unused in their original packaging along with the original packing note and copy invoice (as proof of purchase).
DVD's, memory cards and software can only be exchanged if faulty or if returned unused with the original seal and wrapping intact. Personalised products and made-to-order products cannot be returned unless faulty.
Faulty Goods
If you purchase a product online which is found to be faulty we will (depending on the item) supply a replacement product, arrange for a repair or give you a refund of the purchase price as appropriate. Should a fault occur after the initial 7 days, we will resolve your concern in accordance with current consumer protection legislation.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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